eLearning & Courses
Each course below
Project Background & Process
A large, multi-module course was designed around the needs of salient personas in the clinical trial space, with an emphasis on delivering a high quality, interactive, and immersive experience.
Telemedicine Solutions (Course Module 5 of 7)
Features & Attributes
7 Modules, 6 hours of training
Slides, animations, videos, simulations
4 section: Context, navigation & features, Best Practices: Knowledge Check
Review sections
Credly integration, badges & certification. social media integration
Branding
Tools Used
Articulate Storyline • Camtasia Studio • Adobe After Effects • Adobe Illustrator • Adobe Photoshop • Snagit • Well Said Labs • Audacity • Otter AI • Credly • Review 360 • Skilljar LMS
LA Confidential Foodie Expedition (Map #1)
Project Background & Process
A food tourism start-up approached me seeking training for their sales staff, called “concierges.” Each concierge was tasked with helping prospective tourists build itineraries that allowed them to both optimize the tourist’s time and provide them with rich, iconic, and novel dining experiences in the LA area. After discussions with stakeholders, subject matter experts in the tourism and restaurant industry, and prospective clients, a series of interactive maps was decided upon as the main medium to deliver concierge training and enrichment.
Features & Attributes
The 10 interactive maps feature markers showing the relative locations of 5 - 10 notable restaurants. When the learner clicks on a restaurant, they are presented with an introductory video, and then a menu containing 5 sections:
Founding: Images and history of the restaurant’s founding & people involved
Ambience/Style: description & images of the atmosphere & restaurant design
Menu: a general description of the fare, along with a full menu
Specialties: a pop up showing names,, images and descriptions of specials
Location: a pop-up showing a detailed map, street address & phone number
This is followed by a menu offering videos about Celebrity lore, special aspects, and trivia about the restaurant, ending with an interactive knowledge check and the awarding of a badge.
When all the badges on the map are earned, the learner then completes branching scenarios that allow them to practice taking calls from and creating itineraries based on customer preferences.
Tools Used
Articulate Storyline
Final Cut Studio
Motion
Adobe Illustrator
Adobe Photoshop
Logic
Docebo LMS
Reception
From post-course survey:
”This was more fun and informative than it had a right to be! I know some things about LA eateries, but the amount of new information I learned was impressive.”
- B, Chef & Investor
”After a majority of the staff were trained, our lead calls went 40% longer. Onboarding is now more efficient, effective, and measureable.”
- V, Manager
