eLearning & Courses
Each course below
Project Background & Process
After creating a successful, introductory course on the elements of decentralized clinal trials, my employer saw the need to educate site users on the company’s solutions. After interviews with site personnel, trial participants, advocates, and other subject matter experts, knowledge & operational skill gaps were identified. A large, multi-module course was designed around the needs of salient personas, with an emphasis on delivering a high quality, interactive, and immersive experience.
Telemedicine Solutions (Course Module 5 of 7)
Features & Attributes
The 5 main modules run from 45 - 75 minute, along with an introductory and concluding module. Via lessons, slides, audio & video, each module focuses on a different solution and is divided into 4 common sections:
Context: industry history, vocabulary, background knowledge, traditional challenges
Company Solution: navigation, features, guided tour, simulation
Best Practices: user tips, support, regulatory features, locale & languages
Knowledge Check: multiple choice, true & false, scenarios, simulations
Each knowledge check contains instant feedback and a concomitant review section if not initially passed. Completing all modules results in a certification and, via integration with Credly, allows an achievement badge to be displayed on social media.
Tools Used
Articulate Storyline
Camtasia Studio
Adobe After Effects
Adobe Illustrator
Adobe Photoshop
Snagit
Well Said Labs
Audacity
Otter AI
Credly
Review 360
Skilljar LMS
Reception
From post-course survey:
”As a sponsor, this course gave me a solid understanding of capabilities and workflows of each [application] that I can take back to our designers.”
- L, CRO
”I enjoyed the History of Telemedicine” video and learned a lot! I came away with strong sense of how to to best use this tool and integrate it with our protocol.”
- B, Site Coordinator
LA Confidential Foodie Expedition (Map #1)
Project Background & Process
A food tourism start-up approached me seeking training for their sales staff, called “concierges.” Each concierge was tasked with helping prospective tourists build itineraries that allowed them to both optimize the tourist’s time and provide them with rich, iconic, and novel dining experiences in the LA area. After discussions with stakeholders, subject matter experts in the tourism and restaurant industry, and prospective clients, a series of interactive maps was decided upon as the main medium to deliver concierge training and enrichment.
Features & Attributes
The 10 interactive maps feature markers showing the relative locations of 5 - 10 notable restaurants. When the learner clicks on a restaurant, they are presented with an introductory video, and then a menu containing 5 sections:
Founding: Images and history of the restaurant’s founding & people involved
Ambience/Style: description & images of the atmosphere & restaurant design
Menu: a general description of the fare, along with a full menu
Specialties: a pop up showing names,, images and descriptions of specials
Location: a pop-up showing a detailed map, street address & phone number
This is followed by a menu offering videos about Celebrity lore, special aspects, and trivia about the restaurant, ending with an interactive knowledge check and the awarding of a badge.
When all the badges on the map are earned, the learner then completes branching scenarios that allow them to practice taking calls from and creating itineraries based on customer preferences.
Tools Used
Articulate Storyline
Final Cut Studio
Motion
Adobe Illustrator
Adobe Photoshop
Logic
Docebo LMS
Reception
From post-course survey:
”This was more fun and informative than it had a right to be! I know some things about LA eateries, but the amount of new information I learned was impressive.”
- B, Chef & Investor
”After a majority of the staff were trained, our lead calls went 40% longer. Onboarding is now more efficient, effective, and measureable.”
- V, Manager
